Lightening Talks from Intercom’s 1st Analytics Meetup

In April 2016 we held our first analytics meetup in Intercom, San Francisco and had a fantastic lineup of speakers from Twitch, Wish, Keen IO, Google and Bayes Impact, along with panelists from Social Capital, Mode, Zenefits, ClearSlide and Luminant Data!

We recorded all lightening talks from the evening and recently published those recording online. If you’re interested in anything related to analytics I bet there’s something in this list for you! Happy watching!

Our 1st Analytics Meetup in Intercom!

Excited to announce that we’re organizing our first analytics meetup in Intercom, SF on Wednesday 13th April 2016. We have a fantastic line up of leading experts in analytics, data science and quantitative research to speak about ways in which they, alongside their teams, have built, grown, and pivoted a data culture in their companies to drive product impact. These include:

I’ll be MC’ing a panel on Building a world-class analytics team and setting them up for success. The list of panelists include:

If you’re in San Francisco next week that please join us. Tickets are $5 dollar donation and all proceeds go to Bayes Impact, a non-profit that does data science for good :)

Excited to be joining Intercom as Product Analytics Manager

After 2.5 years in Yahoo Labs, I’ve decided to leave the world of industrial research labs and  join an exciting, mature Irish startup called Intercom as Senior Product Analytics Manager. While I have thoroughly enjoyed my experience and journey in Yahoo and have learned a great deal from my colleagues there, it’s time for a new challenge and the next chapter.

At Intercom my task is to help build up and lead a product analytics team who will work closely with product, design and research teams to generate insights and metrics that will inform the design, development and measurement of Intercom products. The role starts here in San Francisco but is based in Dublin so in a few months time my family and I will be moving back home to Ireland after almost 8 long years away!

Overall I’m super excited about this next venture. In particular the opportunity to work at such an exciting company who cares deeply about user experience, the challenge of leading a product analytics team and shaping a culture around data, the potential to have such a positive impact on Intercom’s products and of course the opportunity to return home to Ireland.

Intercom’s mission is to Make Internet Business Personal. And they are achieving this through an integrated platform of products that enable businesses to acquire, engage, learn from and support their customers.

We’re hiring!!! So if you’re interested in data science, quantitative research and analytics with a passion and interest in product, then please get in touch! Here’s to a very exciting 2016 :-)

Crowdsourcing Women in Tech Events in the Bay Area

Over the past few weeks I’ve been working on a pet project in which I aimed to:

  • Compile a diverse list of women in tech events and programs in the Bay Area &
  • Make the resulting list public for all the benefit.

My plan is to avail of these events and programs over the coming months so I can begin to connect with, learn from and exchange experiences with more women working in tech in the valley. I opted to crowdsource the list and managed to get input from almost 60 participants resulting in a list of over 80 programs and events. I wrote up a medium article about the project and resulting list which is linked below!

Crowdsourcing Women In Tech Programs & Events in the Bay Area

2016 Conference Org – Mobile HCI & RecSys

2016 looks set to be a busy year for conference organization with 2 super exciting announcements to make.

(1) I’m serving as paper co-chair for ACM Mobile HCI, a conference very near and dear to my heart. My fellow papers chairs are Jonna Hakkila from University of Lapland (Finland), Antonio Kruger from DFKI (Germany) and Marcos Serrano from University of Toulouse (France). Please check out the Mobile HCI 2016 website and get thinking about your paper submissions! Deadlines for paper submissions are 12th February 2016.

(2) I’m also serving as industry track co-chair for ACM RecSys 2016 alongside. My fellow chairs are Paul Lamere from Spotify and Hrishi Aradhye from Google. Our aim is to devise a super interesting industry line up so if (a) you work in industry and (b) your work involves “recommending things to people” why not consider submitting a proposal to the track?

Honorable Mention Award @ MobileHCI 2015: The Challenges of Mobile Phone Usage Data

A collaborative paper with Denzil Ferreira of University of Oulu, Nikola Banovic of Carnegie Mellon University and Kent Lyons a past colleague from Yahoo, in which we explore the challenges of mobile phone usage data through an analysis of three diverse smartphone application usage datasets, has been given an honorable mention award for the upcoming Mobile HCI 2015 conference in Denmark.

The goal of this work was to broaden our understanding of smartphone usage by investigating if differences in mobile device usage occurred not only across our three datasets, but also in relation to prior work. We provide an extensive review of prior work on related mobile data sets and mobile studies, present details of our comparative analysis focusing on top apps and micro-usage behaviors but most importantly we discuss the challenges and issues of conducting mobile research of this nature and reflect on caveats related to the replicability and generalizability of such work.

We’re delighted with the award / nomination!

Denzil worked on a beautiful visual table in our review of related work (see below). And you can read a pre-print of the paper here.

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