Karen is a research & data science leader who loves building great teams and using evidence to uncover insights, drive decision making and inform product innovation. As Head of Research, Analytics & Data Science (RAD) at Intercom, Karen leads a team of researchers and data scientists who help Intercom shape strategy and build products that deliver tangible value to our customers and business. Prior to Intercom, she spent 8 years in industrial research labs mining, understanding and modeling mobile user behaviors. Karen led a team of scientists focused on native & mobile ad analytics at Yahoo Research. She was also a Research Scientist in the scientific team in Telefonica Research exploring the future of mobile experiences.
Karen holds a PhD in Computer Science from University College Dublin and a BSc in Computer Science from ITB. She has published ~50 peer-reviewed research papers in top tier conferences in human computer interaction, mobile computing, information retrieval and recommender systems. To date her research has been cited over 2,800 times. Karen is a huge advocate for women in technology and believes in the power of strong female role models. She is founder of HER+Data, a community for women who work with & love data to support each other, share experiences, establish meaningful connections & talk data! She has lived in San Francisco, Barcelona, London, and Dublin. She loves wine, cooking and crafts but most of all spending time with her beautiful children.