Research & Data Science Leader. Founder HER+Data. Head of Research, Analytics & Data Science @Intercom. Prior Senior Research Scientist & Manager @YahooResearch & Research Scientist @Telefonica. Love data, analytics & hci. Fascinated by how people behave & interact with technology.
Predict is an analytics conference that took place in Dublin’s RDS in October 2016. Its mission was to:
mobilise an international community to solve important human challenges through the power of data and predictive analytics.
The theme of this year’s event was the Journey from Data to Predictive Analytics.
It was my first time to attend and present at the conference and I wasn’t disappointed! I gave a talk on what it means to deliver great analytics and shared the 4 key areas that my team and I in Intercom have been focusing on to build a strong analytics team. Specifically:
In April 2016 we held our first analytics meetup in Intercom, San Francisco and had a fantastic lineup of speakers from Twitch, Wish, Keen IO, Google and Bayes Impact, along with panelists from Social Capital, Mode, Zenefits, ClearSlide and Luminant Data!
We recorded all lightening talks from the evening and recently published those recording online. If you’re interested in anything related to analytics I bet there’s something in this list for you! Happy watching!
Excited to announce that we’re organizing our first analytics meetup in Intercom, SF on Wednesday 13th April 2016. We have a fantastic line up of leading experts in analytics, data science and quantitative research to speak about ways in which they, alongside their teams, have built, grown, and pivoted a data culture in their companies to drive product impact. These include:
After 2.5 years in Yahoo Labs, I’ve decided to leave the world of industrial research labs and join an exciting, mature Irish startup called Intercom as Senior Product Analytics Manager. While I have thoroughly enjoyed my experience and journey in Yahoo and have learned a great deal from my colleagues there, it’s time for a new challenge and the next chapter.
At Intercom my task is to help build up and lead a product analytics team who will work closely with product, design and research teams to generate insights and metrics that will inform the design, development and measurement of Intercom products. The role starts here in San Francisco but is based in Dublin so in a few months time my family and I will be moving back home to Ireland after almost 8 long years away!
Overall I’m super excited about this next venture. In particular the opportunity to work at such an exciting company who cares deeply about user experience, the challenge of leading a product analytics team and shaping a culture around data, the potential to have such a positive impact on Intercom’s products and of course the opportunity to return home to Ireland.
Intercom’s mission is to Make Internet Business Personal. And they are achieving this through an integrated platform of products that enable businesses to acquire, engage, learn from and support their customers.
We’re hiring!!! So if you’re interested in data science, quantitative research and analytics with a passion and interest in product, then please get in touch! Here’s to a very exciting 2016 🙂