Research & Data Science Leader. Founder HER+Data. Head of Research, Analytics & Data Science @Intercom. Prior Senior Research Scientist & Manager @YahooResearch & Research Scientist @Telefonica. Love data, analytics & hci. Fascinated by how people behave & interact with technology.
In July I stood on the stage of the Bord Gais Energy Theatre in Dublin and gave a talk on the Human Side of Data Science to the most wonderful audience at InspireFest 2017. What a conference and what an experience! To say that InspireFest is the most inspirational conference I’ve ever attended is a gross understatement. I’ve never heard talks from so many amazing people — fearless women in particular. Speaking at the conference was both exhilarating and terrifying all at once. Definitely an experience I’m proud of and one of those moments to remember forever!
Predict is an analytics conference that took place in Dublin’s RDS in October 2016. Its mission was to:
mobilise an international community to solve important human challenges through the power of data and predictive analytics.
The theme of this year’s event was the Journey from Data to Predictive Analytics.
It was my first time to attend and present at the conference and I wasn’t disappointed! I gave a talk on what it means to deliver great analytics and shared the 4 key areas that my team and I in Intercom have been focusing on to build a strong analytics team. Specifically:
In April 2016 we held our first analytics meetup in Intercom, San Francisco and had a fantastic lineup of speakers from Twitch, Wish, Keen IO, Google and Bayes Impact, along with panelists from Social Capital, Mode, Zenefits, ClearSlide and Luminant Data!
We recorded all lightening talks from the evening and recently published those recording online. If you’re interested in anything related to analytics I bet there’s something in this list for you! Happy watching!
Last week JP Carrascal presented our study on the interactions between mobile search and mobile apps at CHI 2015 in Seoul, Korea. JP did a fantastic job presenting and handled the flurry of questions afterwards very well! In fact JP gave two talks in the same “Understanding Everyday Use of Mobile Phones” session chaired by Matt Jones!
The idea behind this work is to understand more about the behaviors and motivations around smartphone users transitioning between mobile search engines and mobile apps (and vice versa) when trying to find information to satisfy their daily information needs. We were also interested in exploring the various triggers and actions associated with mobile search. To shed some light on these mobile search and app interactions we designed and conducted a 2-week, mixed-method study involving 18 Android users in the Bay Area. The deck explains the core motivations, approach alongside key results. Questions or comments feel free to contact JP or I. And if interested in reading the full CHI 2015 paper it’s available here.
On Wednesday 27th of March 2013 I gave an invited industry talk on the topic of mobile search at ECIR 2013 in Moscow. This years edition of ECIR was great. A wonderful conference, friendly community, in a beautiful building in snowy and (very, very, very) cold Moscow. The industry day line up included speakers from Twitter, Bing, Microsoft Research, LinkedIn, Yandex and mail.ru. Aside from the industry day, there were many great talks and keynotes. The proceedings are now online and available here and all keynotes and industry talks were recorded and will be available soon. Read More
Today I visited Stephen Brewster’s group in University of Glasgow, Scotland. Stephen heads the Multimodal Interaction Group at the University and is a Professor in HCI. I met with a number of PhD students and Research fellows, learned about some of the projects the team… Read more