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KAREN CHURCH

Research & Data Science Leader. Founder HER+Data. Head of Research, Analytics & Data Science @Intercom. Prior Senior Research Scientist & Manager @YahooResearch & Research Scientist @Telefonica. Love data, analytics & hci. Fascinated by how people behave & interact with technology.

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writing & podcasts

  • 7 Lessons on driving impact with Data Science & Research, Intercom RAD Medium Publication, October 2022
  • Building high-performing Research and Data Science teams with clear career paths, Inside Intercom Blog, July 2022
  • Intercom’s product principles: How we focus on delivering outcomes, Inside Intercom Blog, March 2022
  • How to Structure a Research & Data Science Team, Intercom RAD Medium Publication, November 2021
  • Valuable insights: The principles behind our new research, analytics and data science team, Inside Intercom Blog, August 2021
  • Introducing RAD: Research, Analytics & Data Science in Intercom, @ Intercom RAD Medium Publication, May 2021
  • Measuring proactive communication in COVID-19 conversations, @ Inside Intercom Blog, April 2020
  • 2 Years On – Founding HER+Data, @ Towards Data Science Medium Publication, December 2019
  • 2017 — My Year in Review, @ Medium, December 2017
  • Searches, notifications & emoji: What data reveals about people, @ Inside Intercom Blog, September 2017
  • Intercom’s Karen Church on product analytics, @ Inside Intercom Podcast, July 2017
  • Product analytics: 4 ways to deliver better insights for higher quality decisions, @ Inside Intercom Blog, January, 2017
  • Your customers have mastered emoji. Now it’s your turn. @ Inside Intercom Blog, December 2016
  • 80 Women in Tech Programs & Events in the Bay Area, @ Medium, August 2016
  • Crowdsourcing Women In Tech Programs & Events in the Bay Area, @ Medium, August 2015
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