writing & podcasts
- 7 Lessons on driving impact with Data Science & Research, Intercom RAD Medium Publication, October 2022
- Building high-performing Research and Data Science teams with clear career paths, Inside Intercom Blog, July 2022
- Intercom’s product principles: How we focus on delivering outcomes, Inside Intercom Blog, March 2022
- How to Structure a Research & Data Science Team, Intercom RAD Medium Publication, November 2021
- Valuable insights: The principles behind our new research, analytics and data science team, Inside Intercom Blog, August 2021
- Introducing RAD: Research, Analytics & Data Science in Intercom, @ Intercom RAD Medium Publication, May 2021
- Measuring proactive communication in COVID-19 conversations, @ Inside Intercom Blog, April 2020
- 2 Years On – Founding HER+Data, @ Towards Data Science Medium Publication, December 2019
- 2017 — My Year in Review, @ Medium, December 2017
- Searches, notifications & emoji: What data reveals about people, @ Inside Intercom Blog, September 2017
- Intercom’s Karen Church on product analytics, @ Inside Intercom Podcast, July 2017
- Product analytics: 4 ways to deliver better insights for higher quality decisions, @ Inside Intercom Blog, January, 2017
- Your customers have mastered emoji. Now it’s your turn. @ Inside Intercom Blog, December 2016
- 80 Women in Tech Programs & Events in the Bay Area, @ Medium, August 2016
- Crowdsourcing Women In Tech Programs & Events in the Bay Area, @ Medium, August 2015